Please find information on shipping, postage and our returns policy below. For any information not displayed, please email firstname.lastname@example.org for assistance.
What is a Pre-Order?
As not all pieces from every collection issued is produced, a pre-order will guarantee you the specific style in your size. A pre-order will result in an immediate charge to your payment option, with the product being shipped 1 to 2 months after purchase date.
How much is shipping?
Shipping cost is calculated at check out. For postage within Australia, there will be a flat rate of $10. If your items exceed $100 dollars, postage is free. For postage anywhere internationally, there will be a flat rate of $25. If your order exceed $200 dollars, postage is free.
When will the item arrive?
Postage times vary between locations. For the most part, packages delivered domestically within Australia will arrive between 1 to 3 working days. For international locations, packages may take from 2 to 5 working days dependant on location. Please see http://www.auspost.com.au for further estimations on delivery time.
What is your return policy?
Exchanges and returns are accepted within 7 days of receipt of goods for domestic shipments. If you would like an exchange of item, please email our service staff at email@example.com so we may check stock levels for you. All delivery costs in relation to the return or exchange of goods will be borne by the buyer. We cannot provide returns for international shipments for the time being. Thank you for understanding.
Unfortunately, we do not provide refunds on sale items but are able to provide exchanges of sizes, or a credit note if there is no stock.
The item I want is out of stock - how can I get it?
All our pieces are produced in limited quantities and may not be restocked. Please get in touch with us and we can try our best to help you track down a style if available. Also, we will send out periodic information on new styles or limited restocks via our email newsletter. Be sure to sign up via our contacts tab.
For all other enquiries, please feel free to contact our customer service team on firstname.lastname@example.org